How can I spot and avoid fraud?
Fraudsters may use tricks to fool you, so stay alert. Do not click on unknown links or share your OTP, even if the message appears to come from Ooredoo Money. We will never ask for your mPIN, OTP, or account information over WhatsApp or phone. If something sounds too good to be true, it probably is, so do not trust fake giveaways. If you notice anything suspicious, call our Hotline at 40157777 immediately.
What should I do if I suspect fraud?
If you suspect fraud, act quickly. Change your mPIN in the app right away. Then call 40157777 to report the issue. Review your transaction history and check for any strange activity. Do not engage with anyone asking for your personal information—block and report them. If your SIM is not working, it could be a SIM swap, so contact Ooredoo immediately.
Need help with fraud? Contact us
You can reach us on our Hotline at 40157777. We will never contact you through WhatsApp, social media, or unknown numbers to ask for personal information.
What is SIM swap fraud and how do I prevent it?
SIM swap fraud happens when someone takes control of your mobile number to steal your money. To protect yourself, set a SIM PIN as soon as possible. Never share your personal details with strangers. If your SIM suddenly becomes inactive, call Ooredoo right away.
How to protect yourself from identity theft
Scammers might use your QID or edited photos to open fake accounts. To stay safe, do not share QID photos online. Always double-check any emails or SMS from Ooredoo Money. Report any suspicious account activity linked to your name. If you think someone is using your identity, call 40157777 immediately.
Never let anyone use your wallet
If someone asks you to receive money for them, it may be a sign of a mule account. Do not agree to it because it could involve stolen funds. Your account might get blocked permanently. You could also face legal consequences. Always remember that your wallet is your responsibility.